Waterside Wines


Do you have a minimum order quantity?

No, we do not have a minimum order quantity. You can order as little or as much as you like.

How long does it take to receive my order?

Delivery times vary depending on your location and shipping method. All orders are processed and delivered via a tracked service within 1-2 business days.

Can I order wines that are not listed on your website?

We may be able to special order wines that are not listed on our website. Please contact us with your request, and we will do our best to accommodate you.

Can I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that orders may already be in transit.

Can I pick up my order at your physical store?

No, we only offer only orders and deliveries at this time.

Do you offer wine tastings or events?

We occasionally host wine tastings and events at our physical store locations. Follow us on social media or sign up for our newsletter to stay informed about upcoming events.

Do you offer wine subscriptions?

Yes, we offer monthly wine subscriptions that include a selection of our favourite wines delivered to your door each month. Head over to our subscriptions page for more info.

How do I store my wine?

Proper wine storage is important to maintain the quality of your wine. We recommend storing your wine in a cool, dark place with a consistent temperature and humidity level.

How do I know if a wine is vegan or organic?

We indicate which wines are vegan and/or organic on our website. Look for the “vegan” or “organic” icons next to the wine description.

Can I order in bulk?

Yes, we offer bulk discounts for orders of 6 bottles or more. You will see this detailed on the product pages and checkout.

Do you offer wine pairing suggestions?

Yes, we offer wine pairing suggestions for each wine on our website. Look for the “pairing” section in the wine description.

How do I know if a wine is out of stock?

If a wine is out of stock, you will not be able to add it to your cart. We do our best to keep our website up-to-date, but occasionally a wine may sell out before we have a chance to update our inventory.

Do you offer corporate gifts?

Yes, we offer custom corporate gift packages that can be personalised with your branding and message. Contact us for more information.

Do you offer wine education or recommendations?

Yes, we have a team of wine experts who can provide education and recommendations based on your preferences and budget. Contact us for personalised wine advice.

How do I leave a product review?

You can leave a product review on the individual wine product page. Click on the “reviews” tab, and then click on the “write a review” button.

How do I track my loyalty program points?

If you are a member of our loyalty program, you can track your points and rewards through your account dashboard on our website. 

Can I place an order over the phone?

Yes, you can place an order over the phone by calling our customer service line. Please have your order and payment information ready. (edited) 

How do I place an order?

To place an order, simply browse our selection of wines and add the bottles you want to your shopping cart. Once you have all the items you want, click on the checkout button and follow the prompts to complete your purchase.

What types of wines do you sell?

We offer a wide range of wines, including red, white, rosé, sparkling, and dessert wines. Our selection includes wines from all over the world, as well as rare and hard-to-find bottles.

What forms of payment do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept PayPal and Apple Pay.

Do you offer gift wrapping or gift messages?

Yes, we offer gift wrapping for an additional fee, and we can include a personalised gift message with your order.

How do you ship your wines?

We ship our wines using a variety of carriers, including FedEx and UPS. We take great care in packaging our wines to ensure they arrive in perfect condition. We also offer expedited shipping options if you need your order to arrive quickly.

What if my wine arrives damaged?

If your wine arrives damaged, please contact us immediately. We will work with you to resolve the issue and ensure that you are satisfied with your purchase.

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please contact us within 14 days of receiving your order to arrange for a return or exchange.

Do you offer any discounts?

We offer discounts on select wines throughout the year, as well as special promotions and coupon codes. Be sure to sign up for our newsletter to stay up-to-date on all our latest deals and discounts.

Can I track my shipment?

Yes, we provide tracking information for all orders. You will receive an email with your tracking number once your order has shipped.

Do you offer international shipping?

Yes, we are able to ship internationally. To calculate the shipping fee, please input your country and postal code on the checkout page.

How can I contact customer service?

You can reach us by phone, email, or live chat. Our customer service team is available Monday through Friday from 9am to 5pm UK Time.